FAQ

Once a reservation request is received and confirmed by our staff, the full amount of the reservation is processed. This is normally within 24-48hrs.

Since we do not collect a security deposit or charge additional platform fees, a "destination fee" is applied to every reservation. This covers guest experience, operational and enhanced cleaning procedures. 

*Guests are still responsible for any damages that occur during the reservation and reserves the right to cancel & charge guests that deemed in violation of Effortless Stay's policies and agreements. 

Penalty free cancellation is available if you make your cancellation request within 48 hours of booking and more than 14 days from check-in.

Early check-in is available on a case-by-case basis and will be provided if the unit is clean and ready for an early check-in.

When you booked, your guest portal invite was emailed to you. Please log in to your guest portal for all pertinent information.

We do send emails and SMS/text messages to our guests such as payment receipts, reminders, etc as a courtesy. You can always check the guest portal link sent to your email for additional reservation details. 

All of our properties are equipped with either keyless entry or a lockbox. Every guest receives information about how to access their rental after the reservation is confirmed. If you are staying in a house that provides a Keyless Entry system you will be given the instructions via e-mail and/or SMS/text when your check-in time starts. This is generally 4pm/MST.

Every space is professionally cleaned & disinfected after each guest. We follow strict VRMA & VRHP guidelines. For more information on vacation rental cleaning standards, visit VRMA/VRHP's website here. Additionally, we regularly inspect properties and maintain rigorous standards in upkeep & maintenance.